FAQ

1. Appropriate Behavior: Indyroots is a healing space. I provide legal and professional massage and bodywork in a safe environment for client and practitioner. Clients are to remain properly draped at all times. Exposure or requests for non-legal services are immediate dismissal from my table, and are reportable criminal offenses.  Any suggestive comments, innuendos will be addressed directly and my discretion for refusal to treat will be determined as the owner and Licensed professional. This is to maintain the healing sacred space for the client and practitioner. 

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2. Cancellations require at least a 24-hour notice, less than 24-hours will require a payment for the time that was held for your appointment.  Illness and emergencies obviously are considered, please communicate with me and I am very understanding.

-Repeat cancellations at the 24th hour impacts my client waitlist. If this is a repeat issue, the client will have to commit to a 72-hour cancellation policy (to respect the time of myself and other clients).  

-Running late happens! However, I am not able to shift appointment times due to other bookings. If the client is more than 10 minutes late without text/call the appointment is considered a 'no-show'.

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3.Disclaimer:  I, Rachel, the owner operator of Indyroots am a Licensed Massage Therapist and Somatic Attachment Coach. I am not a mental health therapist, I am not a doctor. I do not diagnose or treat conditions. Some of the Somatic work done in my office will require the client to also have a Therapist/Counselor/Psychologist on their treatment team. This is necessary on a case by case basis.  Any communication with doctors or care teams will require release of information due to HIPAA.

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4. Choice: As the client, you are free at any time to choose a different massage therapist! I understand that sometimes people need a different fit, preferences and schedules change. I take zero offense at this and am always willing to refer you to other incredible practitioners!

Indyroots also reserves the right to refer out or to not see clients at their discretion. I require a consult for home visits. I will not attempt sensitive area massages (throat, chest, some hip/pelvis work, intra-oral) without a first session to evaluate, determine trust and vibes, and provide a clear plan to the client. This is for your protection as well as mine.

 

5. HIPAA: Your presence in my office is confidential. I am legally required to maintain progress notes for each client. I am legally not allowed to talk about your cousin or wife or neighbor's friend who is a client of mine. I am a mandated reporter and if there is abuse of vulnerable populations (elderly, children, special needs) I am required to report this in the appropriate manner.